FAQ

Everything you need to know about Food Connect

1. Who can register?

Business that operate in the hospitality sector as donors. Individuals (includes everyone) and organisations/initiatives that support individuals as receivers. Individuals can not be registered as donors for now, due to health and safety restrictions.

2. Is it free to register?

Yes. Also, food will be given for free (donated).

3. Is there a limit to portions claimed from receivers?

No, for now there will be no limit, as some organisations need to request more portions to cove their beneficiaries’ needs. That’s why uses should be mindful of the portions claimed.

4. Why would my business choose to register?

Being part of such an initiative promotes social responsibility and branding of your business contributing in reaching your goals - certification will be offered.

5. How difficult is the process for my business?

The process of creating your account and your inventory is very simple. If your business has surplus food regularly, it is easy to create X number of templates, once and then update the quantities available. You can update it daily, weekly or biweekly depending on your availability and level of commitment you wish to put.

6. Will my name stay anonymous when picking up?

Yes anonymity was a very important issue for us. You will only need your unique ID to ask for your bag.

7. What if my bag contains something that I am allergic to?

Surprise bags could include different products of the range of the products that the business offer. On the platform you can have access to the full menu of the restaurant to check for any allergies. If you still have doubts for specific products in your surprise bag, you can contact the business.

8. Can i add products past the expired date on the platform?

No, expired products are not legal to sell in the EU. There will be a change in the law - improving the labelling and adding "best before" dates to reduce food waste. Products with that label on can be added on the platform.

Join our cause

Choose if you want to become a donor or a receiver

Donor

Your company wants to make a positive impact on the community by reducing food waste and supporting those in need. This is an easy way to give back and make a difference!

Individual receiver

We are building an better community and we want to ensure no food goes to waste, but reaches those who really need it the most. Register as a receiver and claim free food daily from local shops.

Organisation receiver

Register now and start receiving free, high-quality food for your organization and the individuals you support. By doing so, you are helping reduce food waste and supporting your local community.